Blue Joys MSR

This hotel could be 10 out of 10 if they added hotel essentials like they advertise. By adding a tea station (tra and coffee) with a kettle and cups, a fridge, robes, a safe and sun lounger umbrellas. It'd be a great place. It is about 30 minutes from the port, best thing you can do is get your return port ticket locally.

Rooms are big and spacious and sunset by pool is by far the best sunset (and I live in bali). However the service was pretty bad for a “resort”. It was impossible for them to help us order a tricycle taxi at 6pm due to lack of communication between staff and we ended up eating at almost 10pm… owner kept on making excuses instead of just apologizing and compensating. Had to ask front desk for clean towels even after they cleaned the rooms.

This resort is far away from the main area and there’s nothing really around the resort. In itself that is something I’d prefer, but the lack of access to things outside is something they seem to take advantage of. Beautiful location with problems occurring whenever you need help from staff members. Never in my life have I been at a hotel which tried to charge me for water, the thing we need to survive as humans. We asked the hotel if they could order us a tuktuk fto get to dinner as I wanted to drink so I didn’t want to take our scooter. They said no problem. 2.5 hours later we are assured for the 5th time, “just another 15 minutes”. By the time we are it was 10 pm but the hotel offered no apology, the manager of the hotel just told us that this is Philippine culture, which we needed to understand. How patronising. We weren’t told on check in you need to actually ask for your room to be cleaned and when I did ask my towels were taken away and no replacements were given. It seems there is a lack of any communication between the staff. On the positives the sunset is amazing and the food there is good too. The rooms are spacious and comfortable. The whole place is totally let down by bad management and a reluctance to give anything for free. Even the basics. A promising place, but they fall down badly on the basics and for that reason I wouldn’t recommend it